Refund and Returns Policy Tilila Travel
- Standard: 100% Refund and Returns Policy,refund for cancellations made at least 24 hours in advance of the start time of the experience. Cancellations made within 24 hours of the start time of the experience will receive no refund
- All sales final: Travelers will not receive a refund regardless of booking status
- Non-standard: These policies apply to select experiences (most commonly multi-day or tours lasting over 24 hours). Non-standard cancellations policies include:
- Moderate: 100% refund for cancellations made up to 4 days before the start time of the experience. Cancellations made after that time period will receive no refund
- Strict: Travelers may cancel up to 7 days before the start time of the experience to receive a full refund, and between 3-6 days to receive a 50% refund. Cancellations after that time period will receive no refund
Refunds :
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Need help?
Contact us at {email} [email protected] : for questions related to refunds and returns: +212639078879