Policy And Procedures Handbook
As a travel company who engage with various stakeholders in tourism, namely consumers, tour guides, travel agencies, hotels, transport companies, restaurants, and attractions.
Tilila Travel understands our key role and influence in the sustainability development of tourism.
Therefore, we are committed to promoting sustainability.
We aim to follow, implement and promote good sustainability practices to maximize positive impacts and minimize negative impacts on tourism of our operations and to influence our clients and partners to do the same.
Our sustainability policy is divided into 10 themes. Each theme consists of a set of principles and practical actions accordingly.
Our sustainability mission statement:
Tilila Travel’s mission is to support a sustainable society and sustainable trade by supporting all stakeholders towards greater sustainability awareness.
We aim to do this by minimizing and mitigating negative impacts on the natural environment and by being an active contributor to our local community and society at large.
- Sustainability Management & Legal compliance
We commit to sustainability management, practiced by these following actions:
- To have an appointed employee who is responsible for sustainability coordinator tasks;
- Communicate a sustainability mission statement to customers, partners, and suppliers.
- To have an accessible and written sustainability policy that aims for a reduction of the negative social, cultural, economic and environmental impacts of the company’s activities; and includes employee related health and safety aspects;
- To collaborate and actively involved in external forums and working groups which are supportive to sustainability in tourism;
- To conduct baseline assessment of the company’s performance on sustainable practices;
- To have sustainability guidelines and assessment system in place to identify the sustainability performance of key suppliers/partners;
- To have sustainability action plan with clear targets, actions, measures, responsibilities and time planning;
- To develop documented procedures to monitor and evaluate the implementation of the sustainability policy, objectives and targets;